The ELMS Program FAQ may prove useful to answering your questions as well.
Contents
- Q: How do I obtain access to the ELMS system for MSDNAA software?
- Q: I forgot my password, or you said my account was created, but I never received notification. What should I do?
- Q: Why aren't all the products available for the MSDNAA available on our ELMS server?
- Q: I have a CD I got from my Grandma for Windows XP, and when I tried to use the registration key I got from ELMS, it wouldn't work, what gives?
- Q: Where's Microsoft Office, Word, PowerPoint, etc?
- Q: That download was FAST! Is that it?
- Q: I am having trouble with the download, may I download again?
- Q: I'm on a [ Macintosh/UNIX/Linux ] and the downloaded file is not runnable.
- Q: I'm left with a .IMG file, what do I do with that?
- Q: I downloaded the kit, and I have ISO (or IMG) files, but no CD Burner, what now?
- Q: I upgraded my computer, and now i can't reactivate my MSDN software, since the activation key no longer works. help?
- Q: Can I have 2 or more copies of software?
- Q: How does ELMS handle MSDNAA Licensing Policies?
- Q: I deleted the ISO download after installation, but the application is now asking for the CD to add components, what do I do?
- Q: I lost or forgot to print out my registration key when i selected my software. How can I get it back?
- Q: I have read all of the FAQ's and my question is still not answered. Who can I talk to?
Q: How do I obtain access to the ELMS system for MSDNAA software?
A: To receive an ELMS account, you must be enrolled in an ITEE course for the current teaching semester. You can then click on the MSDNAA link and select MSDN AA from the left hand menu to activate your ITEE ELMS account. If this is the first time you have been on this site, you will be taken to the account activation request page where you can submit an account request. The request is then scheduled for batch processing and can take up to 24Hrs to active your account.
When your ITEE ELMS account has been created, you will need to click on the MSDNAA link and select MSDN AA from the left hand menu to be directed to the ITEE ELMS logon page where you can logon with your UQ student email account username and password to download product codes and ISO's from the ELMS's site.
Q: I forgot my password, or you said my account was created, but I never received notification. What should I do?
A: You can go to the ELMS site, enter your username for the
Remind me
Q: Why aren't all the products available for the MSDNAA available on our ELMS server?
A: Here's why we don't have *ALL* the software available at the ELMS site for our school.
- There are currently over 500 individual product line items there.
- Each item must be "configured" for access.
- Configuration involves a minimum of filling out about 5 web forms, and if multiple ISO's are required, as many as 20 web forms could be involved
- Each app requires it be initialized for access by:
- being placed into a network share server.
- Create an ISO image for Secure Download.
- This also involves using the SDC wrapper tool to generate the SDC encrypted form we store on our webserver.
- We don't have unlimited disk space to store each SDC image for all applications at this time.
- We don't have unlimited SDC creation time.
We have chosen the most likely software people will need and set those up first. We may accept individual *SPECIFIC* requests for any software beyond that, but do not promise we will implement said requests.
We hope you now understand that this isn't an uninvolved process on our end.
Q: I have a CD I got from someone for Windows XP, and when I tried to use the registration key I got from ELMS, it wouldn't work, what gives?
A: The Registration keys you get for MSDNAA products at the ELMS site work only with the MSDNAA distribution kits you get from the ELMS site. (there may be some kits that work either way, but you are on your own if you want to go down that dark alley).
Please download the MSDNAA kit from the ELMS site to use with the registration key you get from the ELMS site.
Q: Where's Microsoft Office, Word, PowerPoint, etc?
A: Those products are NOT included in the MSDNAA program. (They are NOT development applications) You can check the ITS Free and Discounted Software page for student versions of those applications. Or, get yourself a copy of OpenOffice (OpenSource, Free-for-all http://www.openoffice.org/) or StarOffice (Free for Academic users http://wwws.sun.com/software/star/staroffice/get/index.html). The only real cost with {Star,Open}Office is that it is slower than the MS Office Suite apps.
Q: That download was FAST! Is that it?
A: When you choose a download delivery what you receive from the ELMS site is not actually the chosen product but a special Download Handler application which knows how to decrypt the encrypted image. The encrypted image is known as a Secure Digital Container (SDC) and is hosted on a ITEE web server. The downloader knows where this file is located, downloads it, decrypts it, and then leaves it on your hard drive.
The downloader is smart and will resume a download in progress that was interrupted, if you run it again (from the disk).
Q: I am having trouble with the download, may I download again?
A: Yes, you can download many times, but you can only Purchase One time (without special permission).
If your download was aborted prior to completion, just re-run the downloader program again. It should start off at the point of disconnection and continue to completion. (You may need to do this several times until it finishes completely).
If you just want to get the download image down again (because you deleted it) then you should remove not only the downloaded IMG or ISO files, but the Downloader program as well.
The process to download again:
My Profile (on the left-hand sidebar menu)
My Software (first entry in the main-body of the Profile display)
Select the product you wish to download again.
Click on "View Order Details"
Click on the "Download Software" gadget
The downloader will be re-downloaded.
Re-execute the downloader (Again, make sure that you have deleted the previously downloaded "downloader" and IMG or ISO images)
Suffice to say its PREFERABLE to retain the downloaded IMG, ISO, or unpacked install tree so you can refer to it later.
Q: I'm on a [ Macintosh/UNIX/Linux ] and the downloaded file is not runnable
A: Yep, that's an unfortunate mis-feature of the ELMS digital delivery system. If your ISO burning station isn't on your Windows system, you can't get the image file. You will need to be on a Windows machine in order to get the downloaded ISO images. We recommend using the computers in the undergrad Lab with a CD-RW.
Q: I'm left with a .IMG file, what do I do with that?
A: Some Products that are pre-wrapped into SDCs by the ELMS site for us decrypt into .IMG files, not .ISO. All you need to do is simply rename the file as .ISO. If Windows gives you some grief about "changing a file's extension, the file may become unusable" Say "YES". That's just Windows being fascist.
Q: I downloaded the kit, and I have ISO (or IMG) files, but no CD Burner, what now?
A: You will have to find an environment in which you can temporarily
use a system that meets the requirements, or if you want to be adventurous, you
can try out one of the ISO handler applications for Windows.
Here's a list:
| Product | Features | Where to get it | Shareware, Freeware, Cost |
|---|---|---|---|
| ISO Recorder (recommended) |
burn ISO images to CD/DVD, make ISO images of existing data
CDs/DVDs and create ISO images from disk folders |
http://isorecorder.alexfeinman.com/isorecorder.htm | Free for personal use |
| Daemon-Tools | Virtual CD Letter drive mapping onto ISO image |
http://www.daemon-tools.cc |
Free for personal or academic use |
| DeepBurner Free | Image file edit tool & burn image to CD/DVD |
http://www.deepburner.com | Free for personal use |
| Magic ISO Maker | Image file edit tool & burn image to CD/DVD |
http://magiciso.com/ | Shareware $29.95 |
| WinImage |
Explorer-Like container access to ISO data |
http://www.winimage.com/ |
Shareware $30 |
| FarStone Virtual Drive |
Virtual CD Letter drive mapping onto ISO image |
http://www.farstone.com/home/en/shtml/vdpoverview.shtml |
$40 |
| VirtualCD |
Virtual CD Letter drive mapping onto ISO image |
http://www.virtualcd-online.com/ |
$40 |
Q: I upgraded my computer, and now I can't reactivate my MSDN software, since the activation key no longer works. help?
A: You have to contact Microsoft here. The FAQ on Microsoft Product Activation is at http://support.microsoft.com/default.aspx?scid=kb;EN-US;302878
Other links to Microsoft's Piracy and Activation web pages are:
- http://www.microsoft.com/piracy/basics/activation/mpafaq.asp
- http://www.microsoft.com/piracy/basics/activation/
Q: Can I have 2 or more copies of software?
A: Nope. You are allowed a SINGLE copy of software. Please see the : MSDNAA Usage Agreement
Q: How does ELMS handle MSDNAA Licensing Policies?
A: ELMS was designed with MSDNAA-specific licensing policies in mind. Every time a student or faculty member orders software through ELMS, they must agree to the standard EULA provided by Microsoft. Agreement to the EULA is recorded in one of the transaction reports available in ELMS. ELMS also restricts the number of times a student can order each MSDNAA software product. Each student/faculty is restricted to one order per MSDNAA product. Students can always request additional installs from their Program Administrator if required. ELMS includes a module which enables Program Administrators to issue additional installs to individuals.
Note that we will not grant additional installs, even though a procedure exists for it. You will need to contact Microsoft if you need to have your activation key changed.
Q: I deleted the ISO download after installation, but the application is now asking for the CD to add components, what do I do?
A: DO NOT DELETE THE DOWNLOADED IMAGES! Please, burn them to CD or leave them on the hard disk.
Q: I lost or forgot to print out my registration key when i selected my software. How can I get it back?
A: Please read everything that is presented to you in your download transactions One of the first things that pops up when you order the software is a receipt with the registration key(s) on it. You should print this or save it to a file, or write it on a napkin if you are downloading at an internet cafe.
If you fail to do so, you can still retrieve it by click the "MY PROFILE" button on the left side of the ELMS screen, then select the "My Software" option. Click on the right column for anything you downloaded and the receipt screen for that product will be presented to you.
Q: Q: I have read all of the FAQ's and my question is still not answered. Who can I talk to?
A: If you have read everything in this FAQ and your question is still not answered, then send an email to student-helpdesk@itee.uq.edu.au.