The University has a well defined procedure in place to handle student complaints and grievances. A summary of this procedure is outlined below.
In the first instance, a student (or group of students) should attempt to informally resolve the matter in question with the staff member that they would normally deal with which may be:
If the student is dissatisfied with the response received at the first stage, the matter can be escalated as per the UQ Policy and Procedures 3.60.02 Student Grievance Resolution to a more senior person. If the matter in question is unrelated to teaching, students should contact the School Coursework Studies Office to find out who the appropriate supervisor is and the best way to contact this person.
Should the matter still remain unresolved, the student should proceed to contact the Senate Student Appeals. Refer to 5.7 of https://ppl.app.uq.edu.au/content/3.60.05-appeals-senate-students
To find out more about students rights and responsibilities, please refer to the University's Student Charter.